- Supported
- Jira Service Management
The ideal Jira WhatsApp integration, providing optimal omnichannel support to boost customer engagement
Facilitate customer engagement
WhatsApp Connector for Jira is one of the best ITSM tools to help you automatically generate tickets from WhatsApp messages
Maintain agents productivity
Agents will be able to respond to WhatsApp messages and share images directly from Jira Service Management, all in one spot
Record and send voice notes
Agents can record voice notes through Jira and send them back to customers on WhatsApp for a more seamless workflow
More details
Get Started | User's Guide | Video Tutorials | Create Twilio Account | Contact Support
WhatsApp Connector for Jira is the ultimate tool for omnichannel communications for better feedback through WhatsApp. The app allows you to:
- Link your WhatsApp support account with Jira Service Management
- Transform WhatsApp messages into Jira tickets automatically
- Work and interact with WhatsApp messages from Jira
- Record voice notes on Jira and send them straight to customers on WhatsApp
- Configure a default request type
See what you can do with the app by reading our blog posts:
- Why You Should Add WhatsApp to Your Omnichannel Support
- How to Manage Customer Support Requests in the Telecom Sector
Do you use a different messaging app? How about trying Twitter Connector for Jira and Telegram To Jira Connector?
Or simply use Jira Service Management on your mobile with JSM Mobile!
Privacy and security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policyResources
Integration Details
WhatsApp Connector for Jira (Twilio) integrates with your Atlassian product. This remote service can:
- Act on a user's behalf, even when the user is offline
- Administer the host application
- Administer Jira projects
- Delete data from the host application
Gallery
WhatsApp to Jira